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Cancellations, Complaints & Plagiarism

1. Cancellations and refunds

Your account can be cancelled at any time during the course. We can only consider the refund of the full costs of the course if the invitation to Kura Cloud has not been accepted by the student. 
If the invitation to Kuracloud has been accepted and the student would like to withdraw from the course, the student needs to contact us within 2 calendar days of signing up on our website. A maximum refund of up to 50% can then be considered. To withdrawn or request a refund, please email us to 

2. Complaints

If you are not satisfied with our solution, you can bring the matter to the attention of; New Zealand Qualifications Authority, P.O.Box 160, Wellington Phone 04-802 3000  Using the “Complaints Kits for Formal Complaints about Providers[1]’ if the provider’s internal procedures do not result in a satisfactory resolution of concerns [1] Complaints Kit for Formal Complaints about Providers –


3. Plagiarism

Occurs when a candidate uses another person’s work without giving credit for the source or having permission to do so. Plagiarism will be addressed according to the severity of the instance according to organisational policy. This policy is available upon request by e-mail to 

Your course registration provides us with your personal details. To get someone else to do the LCQ for you is a fraudulent act.
The LCQ is compliance based training and if you don’t know what you are doing, or what you are talking about, you could potentially break the law and be facing fines.
Therefore, when you fill in the assessment you are not to discuss your answers with anyone else, this includes other candidates, workmates or friends. When you complete the enrolment process you are asked to confirm that you have read the Terms and Conditions (what you are reading right now) and that you understand these. If you are found to have copied someone else’s work or discussed your answers with someone you will be considered guilty of plagiarism and will be removed from the LCQ learning platform, pending official judgement from the GetLCQ Academic Manager.
Remember- when you apply for your Manager's Certificate you will have a meeting with a licensing inspector who will ask you relevant questions about the LCQ. It will become obvious pretty quickly that you do not know you stuff if you haven't done the course yourself.


4. The Privacy Act

Get LCQ as part of The Learning Place Ltd respects the rights of all those with whom it has contact and will comply with the requirements of The Privacy Act 1993. Some key aspects of the Privacy Act affect the operation of the National Qualifications Framework and your enrolment with The Learning Place Ltd.
The purposes for which personal information is gathered are:
Names, addresses and dates of birth
NZQA is only legally authorised to gather candidates personal information if that information is required to fulfil its function. The names, addresses and dates of birth of candidates are necessary for identification purposes in the conduct of assessments.
Gender and ethnicity
NZQA is required both to carry out research activities and to provide statistical information for a wide range of legitimate purposes. The collection of information concerning a candidate’s gender and ethnicity does not breach the Privacy Act as long as any research does not identify individual candidates.
The Education Act 1989 authorises NZQA to collect information from providers so that they can perform their legal functions. The Tertiary Education Commission (TEC) and Ministry of Education (MOE) may also require statistical information to perform their legal functions.


5. Residence

Students are required to be residing in New Zealand during the completion of the course and a New Zealand postal address needs to be provided. 


33 Princes Street
Moray Place
Dunedin 9016
New Zealand

Provider Code: 7982
Location: #1
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