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Duty Managers Toolbox Newsletter 2 - 31st Oct 2023

Conversations from the Frontline
(This regular feature will interview Duty Managers around the country about their job as a DM)
Adam Jones is the Duty Manager at Number 7 Balmac in Dunedin. He has been working as a DM for over ten years. We had a good chat with Adam.
No7 Balmac is a beautiful neighbourhood eatery based in the hill suburb of Maori Hill Dunedin. It’s a home away from home.
We provide a strong sense of family, consideration and care to our community. We have a high level of engagement with the local community and are a place of genuine hospitality.
As a manager here for more than 10 years I believe a "great manager" is someone who really cares about the people, both colleagues and guests, and provides a safe and relaxed environment for guests to come and enjoy a well thought-out menu. Adhering to the liquor licensing legislation, Host responsibility and providing the safe service of alcohol is paramount to the success in this industry.
Having online LCQ and short courses readily available is a great way to get staff informed and educated, it’s a great platform to further yourself into a Hospitality management role and ensure all operations are met, upheld and practised throughout.

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