https://www.getlcq.co.nz/blog daily 0.75 2025-12-07 https://www.getlcq.co.nz/blog/alfo71stggwnz6ok4sytikuo2yvgiw monthly 0.5 2025-12-07 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/89dd881a-0f22-43e5-a886-537be5b09b0d/Gemini_Generated_Image_q029icq029icq029.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 1. Confirm All Duty Managers Hold a Current LCQ & Manager’s Certificate Many venues discover compliance gaps during the busiest weeks of the year, often when it's already too late. Check: Every rostered Duty Manager holds a current Manager’s Certificate You have a central record of all expiry dates Pro tip: Set digital reminders for renewals to avoid last-minute panic during peak season. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/a35a178b-0e91-4e59-ba90-c9ef98b12eb0/Gemini_Generated_Image_e36kuye36kuye36k.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 2. Make Sure Summer Staff Are Properly Trained Seasonal staff are essential during the holidays , but they often come in with limited experience working in licensed environments. Make sure new or temporary staff receive: Basic alcohol service training, especially ID checking and handling refusals How to fill in your Incident Register A walkthrough of your Host Responsibility Policy Bonus: Identify strong performers early and support them toward LCQ training if they’re staying on long-term. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/49c17603-bd2c-45a4-94dd-459098bc610c/Gemini_Generated_Image_5p8f665p8f665p8f.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 3. Update Your Host Responsibility Policy December is the perfect time to refresh your policy and ensure it’s still fit for purpose. Confirm that it is: Easy for customers to see Understood by all staff Relevant to your venue operations Updated for seasonal risks (e.g., large bookings, office parties) https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/e3cc117b-a147-4c2f-8297-706adf4a9011/Gemini_Generated_Image_3k5rjy3k5rjy3k5r.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 4. Review Your Alcohol Management Plan If you operate a larger venue or have special licence conditions, now is the time to update your Alcohol Management Plan. Check that your plan covers: Intoxication management strategies High-risk dates and expected crowd levels Clear procedures for disorderly behaviour or refusals https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/0174df78-92e5-4b2b-9dda-f9128f95ecfc/Gemini_Generated_Image_rf48iorf48iorf48.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 5. Keep Your Manager’s Register Updated & Notify Your Local Council of Staff Changes The lead-up to summer often brings staffing changes — new team members coming in, others moving on. This makes it essential to maintain an accurate Manager’s Register and communicate updates to your local council or District Licensing Committee (DLC). Make sure you: Add any new certified Duty Managers to your register Remove Duty Managers who have left your workplace Keep the register easily accessible for inspections! Remember you must notify your local council/DLC whenever: A new certified Duty Manager starts A Duty Manager leaves A Duty Manager renews or updates their certificate This is one of the most commonly overlooked compliance obligations — especially over summer when staffing shifts happen quickly. Staying on top of these updates protects your licence and helps avoid unnecessary breaches. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/9e26f6a4-0114-4751-a1d1-44e09def75c4/Gemini_Generated_Image_es8kgxes8kgxes8k.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 6. Inspect Your Signage Before the holiday rush, check that all required signage is displayed clearly and is up-to-date. This typically includes: Duty Manager’s full name Opening/closing hours Host Responsibility Policy A copy of your licence https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/4d9adb00-e560-438b-a676-ab819fa658a6/Gemini_Generated_Image_idj2raidj2raidj2.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 7. Refresh Your Incident Register Procedures The festive season increases the likelihood of incidents — refusals, ejections, intoxication issues, and general disorder. Make sure every staff member knows: How to log an incident and what types of events must be recorded When to inform the Duty Manager Where the register is kept A well-maintained Incident Register is one of your strongest protections if something goes wrong. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/4b25554b-9c1b-4de6-8cbe-8fc5afeac241/Gemini_Generated_Image_uher5iuher5iuher.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 8. Plan for Extended or Any Special Trading Hours If your venue is applying for extended hours or special licences over the holidays: Double-check submission deadlines Prep applications early Tell staff about any additional conditions https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/d3be6362-f49b-4c6d-8ee5-151d39242894/Gemini_Generated_Image_yrr8emyrr8emyrr8.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 9. Conduct a Pre-Holiday Team Brief A quick briefing can prevent countless operational issues as we get into the Silly Season. Cover essentials like: How to identify intoxication and when to refuse service Handling large groups and events Who to contact for support This ensures consistency across your team especially when seasonal staff are involved. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/57c3e90e-45f9-490c-8713-3d8484092a9e/Gemini_Generated_Image_aowxz7aowxz7aowx.png Blog - Christmas Compliance Checklist for Hospitality Employers: Get Sorted Before the New Year - 10. Schedule Early LCQ Training for the New Year January and February are ideal months to upskill your permanent team or prepare for upcoming licence renewals. Encourage managers to: Identify staff needing LCQ soon Lock in training dates ahead of time Getting ahead now means fewer headaches later. https://www.getlcq.co.nz/blog/get-ready-for-the-christmas-rush-ensure-staff-are-trained-with-lcq-and-have-their-duty-manager-certificates monthly 0.5 2025-11-21 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/6c861529-d9e3-4ee3-9fb8-934a5f33fea2/Gemini_Generated_Image_97dh3097dh3097dh.png Blog - Get Ready for the Christmas Rush: Ensure Staff Are Trained with LCQ and have their Duty Manager Certificates - The holiday season is just around the corner, and for all licensed premises, that means busy nights, lively crowds, and plenty of festive cheer. To keep everything running smoothly and legally, it’s crucial to make sure your premises has sufficient numbers of Duty Managers before the Christmas break. GETLCQ is a flexible online courses, perfect for holiday schedules. Have at least two staff if not three with their Duty Managers Certificate to cover staff holidays. Having enough staff with up-to-date certificates isn’t just about compliance; it’s about ensuring a safe, enjoyable environment for customers and staff alike. During the busy Christmas period, you want to avoid last-minute scrambling or unqualified staff managing alcohol licenses. In short, don’t leave training until the last minute. Early preparation guarantees your team is ready for the festive rush, compliant with licensing laws, and able to handle anything the season throws your way. Cheers to a safe and merry Christmas season! https://www.getlcq.co.nz/blog/get-qualified-to-supercharge-your-career-in-hospitality monthly 0.5 2025-10-10 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/a0c99746-3733-4e54-acce-a015fba75707/Gemini_Generated_Image_h6z5qfh6z5qfh6z5.png Blog - Get Qualified to Supercharge your Career in Hospitality! - If you’re already working in hospo and thinking about your next move, getting certified as a bar manager could be one of the smartest career decisions you make. Gaining your LCQ not only opens doors to more senior roles, but it also shows employers that you’re serious about compliance, safety, and leadership , all qualities that are in high demand across New Zealand’s bar and restaurant scene. The hospitality industry is experiencing steady wage growth, especially for trained professionals. According to the 2025 Hospitality NZ Remuneration Report, the average hourly wage in the sector has risen to $27.84, with a 2.5% increase in the past year alone. As the industry continues to professionalise, certified bar managers are in a strong position to benefit from these wage increases , particularly in licensed venues where legal compliance and responsible service are top priorities. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/28ab827d-d9ad-4099-9333-199c16818ef3/Gemini_Generated_Image_3iv03iv03iv03iv0.png Blog - Get Qualified to Supercharge your Career in Hospitality! - Where you work also makes a big difference. In high-demand regions like Queenstown, Central Auckland and the Southern Lakes district, wages for bar managers and senior hospitality roles are reliably higher than the national average. These areas rely heavily on tourism and need reliable, qualified staff to lead busy venues ,especially during peak seasons. Having your bar manager’s certificate makes you a more competitive applicant for these roles and helps you stand out from the crowd. Whether you're aiming to move up where you are or looking to relocate for a better opportunity, certification is a practical step toward higher pay and greater responsibility. If you're ready to take the next step in your hospitality career, now is the perfect time to get certified and set yourself up for long-term success. https://www.getlcq.co.nz/blog/tales-from-the-licensing-crypt-the-curse-of-the-forgotten-manager monthly 0.5 2025-10-03 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/8f6b78de-1d0c-4401-bae6-8e1dd783cc01/Gemini_Generated_Image_bnlgajbnlgajbnlg.png Blog - Tales from the Licensing Crypt: The Curse of the Forgotten Manager - The Tauranga locals said the tavern was cursed. Perched on the edge of a quiet bay, it seemed like any other neighbourhood pub neon lights flickering, pool tables clacking, and cheap pints flowing. But behind the bar, something darker was brewing… a chilling disregard for the rules of the Sale and Supply of Alcohol Act. One night, a shadowy figure strolled in young, too young and with no questions asked, was handed a drink. The music played on, but the ghosts of consequences stirred. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/ae5dffd0-067a-4fff-b48f-666637cd6542/Gemini_Generated_Image_juqgj4juqgj4juqg.png Blog - Tales from the Licensing Crypt: The Curse of the Forgotten Manager - It didn’t happen just once. A year passed… and it happened again. A second underage sale, another forgotten ID check. And worse ,whispers began to circulate that on several nights, no certified duty manager was even on site. That’s when the inspectors arrived. Cloaked not in black robes, but high-vis vests and clipboards. What they found confirmed the rumours: multiple breaches, untrained staff, and the unmistakable scent of negligence. https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/f3b10d08-0f4b-407c-a19c-e2964d1f9efe/Gemini_Generated_Image_yfmnbgyfmnbgyfmn.png Blog - Tales from the Licensing Crypt: The Curse of the Forgotten Manager The sentence came swiftly. In the cold, clinical halls of the Alcohol Regulatory and Licensing Authority, the hammer fell. With immediate effect, the tavern's licence was stripped, and the adjoining bottle store lost its right to sell as well. For the owners, it was a death knell. The once-bustling venue was boarded up, and locals say the jukebox hasn’t played since. Some swear they still hear the clinking of ghostly pint glasses on quiet nights. Let this be a warning to those who dabble in licensed premises without respect for the law. The Sale and Supply of Alcohol Act is no dusty relic, it’s a living force, and when broken, it bites back. So this Halloween, make sure your bar or bottle store isn’t the next tale told from the crypt. Stay trained. Stay compliant. Or risk becoming… the next cautionary legend. https://www.getlcq.co.nz/blog/whats-on-in-festivals-this-summer monthly 0.5 2025-09-18 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/2f97c792-7c47-4bf9-9edd-a1210e54998b/Gemini_Generated_Image_irko9irko9irko9i.png Blog - What’s on in Festivals this summer - Hawkes Bay Wine Auction Sat 13 September Hosted at Toitoi: Hawke's Bay Arts & Events Centre, this annual event will raise funds for the Cranford Hospice – Hastings and involves over 50 wineries from Hawkes Bay and beyond. hawkesbaywineauction.co.nz https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/1bb3c5c1-1c8a-4ba1-a73b-d14c87524c18/Gemini_Generated_Image_40f2f640f2f640f2.png Blog - What’s on in Festivals this summer - Savour Northland Weds 1 – Fri 31 October Running all month long, this awesome set of events focussed on food and drinks will run across the region. Experience tastings, live entertainment, local kai all the way from the Far North down to Whangārei and out to the Bay of Islands. savournorthland.com https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/b6cf06ca-eb73-46d0-9dbe-ccbb4e3e3e72/Gemini_Generated_Image_4vjvjr4vjvjr4vjv.png Blog - What’s on in Festivals this summer - Winetopia Fri 3 – Sat 4 October This huge showcase includes wines from over 50 NZ wineries and will include tastings, pop-up restaurants, live music and three main stage sessions with wine chat and panels from some great New Zelanders across the two day event. winetopia.co.nz https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/b96aabf3-543a-4eaf-b537-fa46e2842dfa/Gemini_Generated_Image_t4mzvit4mzvit4mz.png Blog - What’s on in Festivals this summer - NZ International Wine Show 2025 Fri 17 October The best of NZ wine will be celebrated at this Industry awards night held at the Crowne Plaza in central Auckland. Medals will be given and the finest drops in the land will be celebrated. nziws.co.nz https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/263d0f53-275c-4465-8181-01f32d7bc6cb/Gemini_Generated_Image_ky3oigky3oigky3o.png Blog - What’s on in Festivals this summer - Gisborne Wine and Food Festival Sun 26 October Hosted across two award winning local wineries just outside of Gizzy, this one day festival features grapes, grub and groovy tunes! Tickets also include transport to and from Gisborne so guests can soak up the atmosphere. gisbornewineandfoodfestival.co.nz https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/2b64a604-caef-4e76-b021-57ae53bd8355/Gemini_Generated_Image_5uhrn5uhrn5uhrn5.png Blog - What’s on in Festivals this summer - NZ Fruit Wine & Cider Awards Sat 1 November Hosted in the heart of sunny Nelson, 2025 will mark the 10th anniversary of this annual celebration of all things fruit! With more than 100 varieties featured this year there are more flavours than you can shake a branch at! nzciderfestival.com https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/9d3452ba-3933-4d59-98ce-2feb37f95754/Gemini_Generated_Image_clnkmaclnkmaclnk.png Blog - What’s on in Festivals this summer - Dunedin Craft Beer and Food Festival Fri 7 – Sat 8 November With more than 75 vendors and over 150 brews on offer, the Dunedin CBFF will once again take over Forsyth Barr Stadium to showcase some of the best in NZ craft beers. Food and alcohol tastings, live music and a festival atmosphere set the stage for a great weekend in the south! dunedinbeerfest.co.nz https://www.getlcq.co.nz/blog/using-the-scab-test-a-bar-persons-guide-to-assessing-intoxication monthly 0.5 2025-09-18 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/199beda3-a86b-4be0-96f8-7d10045e964e/pexels-cottonbro-5378977.jpg Blog - Using the SCAB Test: A Bar Person’s Guide to Assessing Intoxication Observe Speech: Engage casually or ask simple questions. If their speech is slurred or they’re having trouble articulating, take note. Assess Coordination: Watch how they walk—are they unsteady, stumbling, or performing simple tasks awkwardly? Check Appearance: Look for physical signs like bloodshot eyes or flushed cheeks. Monitor Behaviour: Notice their reactions—are they overly loud, aggressive, lethargic, or unusually uninhibited? https://www.getlcq.co.nz/blog/being-a-good-duty-manager-of-licensed-premises-in-new-zealand-six-key-points monthly 0.5 2025-09-09 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/59d955d1-df73-4b53-912e-705a72734032/medium-shot-plus-size-man-working-as-barista.jpg Blog - Being a Good Duty Manager of Licensed Premises in New Zealand: Six Key Points - Practical guidelines to help duty managers ensure compliance, safety, and professionalism. Understand and Comply with Licensing Laws Be familiar with the Sale and Supply of Alcohol Act 2012, including trading hours, age restrictions, and license conditions. Train staff to follow these laws and stay updated on legislative changes through ARLA. Prioritize Responsible Service of Alcohol Monitor patrons closely, refuse service to intoxicated individuals, and support responsible drinking initiatives to promote a safe environment. Create a Safe and Welcoming Environment Manage crowd control, prevent violence, and ensure everyone feels secure. Know emergency procedures and promote respectful interactions. Effective Staff Management and Training Regularly train staff in responsible service, conflict resolution, and safety. Lead by example to foster professionalism and teamwork. Monitor the Premises Diligently Keep an eye on entry points, bar areas, and outdoor spaces. Early detection of issues like underage drinking or dangerous behavior is key to safety. Stay Informed and Adapt Keep up with industry best practices, community concerns, and legal updates. Be proactive in implementing new policies for ongoing safety and success. https://www.getlcq.co.nz/blog/importance-of-keeping-a-log-book monthly 0.5 2025-09-09 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/89c58de6-cde6-46d4-984d-ff50b828b6da/148.jpg Blog - Importance of Keeping a Log Book https://www.getlcq.co.nz/blog/standard-drink-sizes monthly 0.5 2025-09-09 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/05571ef0-e230-487b-85ab-578ed0ee8ef2/2149631756.jpg Blog - Standard Drink Sizes - In New Zealand, the standard drink sizes are defined by the Ministry of Health as follows: 1. Beer - A standard beer is 330ml, which contains 1.3 standard drinks. However, many bars and restaurants serve larger portions, such as a pint (568ml) which contains 2.3 standard drinks. 2. Wine - A standard glass of wine is 100ml, which contains 1 standard drink. However, a typical restaurant pour of wine is 150ml, which contains 1.5 standard drinks, and many people consume larger glasses or multiple glasses. 3. Spirits - A standard serve of spirits is 30ml, which contains 1 standard drink. However, many bars and restaurants serve larger measures of spirits, such as 50ml, which contain 1.7 standard drinks. It's important to note that these are only guidelines, and the actual alcohol content of a drink can vary depending on the brand and strength of the alcohol, as well as the size of the pour. It's always a good idea to be aware of the alcohol content of the drinks you are supplying to customers and to encourage drink responsible drinking behaviours. https://www.getlcq.co.nz/blog/r77vy52z90jxotos08cq1in1onqv4g monthly 0.5 2025-09-09 https://images.squarespace-cdn.com/content/v1/62df49621ab43a11a1764f41/3f79e416-1ba0-4e77-9201-b0065bdfa327/2151143261.jpg Blog - Supplying Food in Licensed Club Premises 1. Food must be available - Licensees are required to ensure that food is available for purchase at all times that alcohol is being sold or supplied on the premises. 2. Types of food - The food supplied must be substantial enough to be considered a meal and must be of a type that is suitable to be eaten on the premises. 3. Hygiene standards - The food must be prepared and handled in accordance with good hygiene practices and must meet all relevant food safety standards. 4. Display of food - The food must be displayed in a way that is clear and easily accessible to patrons. 5. Advertising of food - Any advertising or promotion of the supply of food must not imply that the consumption of alcohol is the primary purpose of the premises. 6. Allergen information - Licensees are required to provide information about allergens in the food they supply if it is requested by a patron. 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