Being a Good Duty Manager of Licensed Premises in New Zealand: Six Key Points

Practical guidelines to help duty managers ensure compliance, safety, and professionalism.

1. Understand and Comply with Licensing Laws
   Be familiar with the Sale and Supply of Alcohol Act 2012, including trading hours, age restrictions, and license conditions. Train staff to follow these laws and stay updated on legislative changes through ARLA.

2. Prioritize Responsible Service of Alcohol
   Monitor patrons closely, refuse service to intoxicated individuals, and support responsible drinking initiatives to promote a safe environment.

3. Create a Safe and Welcoming Environment
   Manage crowd control, prevent violence, and ensure everyone feels secure. Know emergency procedures and promote respectful interactions.

4. Effective Staff Management and Training
   Regularly train staff in responsible service, conflict resolution, and safety. Lead by example to foster professionalism and teamwork.

5. Monitor the Premises Diligently
   Keep an eye on entry points, bar areas, and outdoor spaces. Early detection of issues like underage drinking or dangerous behavior is key to safety.

6. Stay Informed and Adapt
   Keep up with industry best practices, community concerns, and legal updates. Be proactive in implementing new policies for ongoing safety and success.