0800 800 415
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How does the online LCQ work

1. Why should I do my LCQ online?

A lot of people who work in hospitality don't always have time to attend a LCQ class. They also may need some time to learn the concepts and terms that go with the course. The GETLCQ online LCQ can be completed in your own time - with a month and a half to complete.

2. Is the quality of the course as good as going to a class?

We have been delivering the LCQ for over ten years. The course and assessment has been pre moderated by Service IQ - these are the people who issue the LCQ Certificate. We have developed the course to provide you with the most up to date information in a format that is easy to follow. We have spent a lot of time perfecting the way it has been set up.
3. How long will it take to do the course?

This very much depends on the amount of prior industry knowledge you have. Applicants for a Manager's Certificate are generally required to have had at least six months’ experience working on licensed premises.
You will be surprised by how much you already know when you take the course.
Our course takes you through 8 lessons, each contains a quiz at the end and you must answer all questions to unlock the next lesson. Once you have successfully unlocked all 8 lessons you will be able to access the final assessment. You will need to complete the final assessment before we can inform you of your final result.
We allow one and a half months (45 days) for you to do the course although it will not take nearly that long. At the end of this time your login will expire and you will have to pay to do the course again regardless of how far along you are. We will let you know closer to the time if you are nearing the end of the expiry date.

4. How does it all work

The steps are very simple

Step 1

Enrol in the LCQ by hitting the GET STARTED button at the top of the page and enter your details.
Pay your $150.00 fee once enrolment completed

Step 2

Two emails will be sent to you. One will be a receipt for payment. The second will arrive within an 24 hours. This will explain that your user profile has been created and further instructions to activate your profile.
Step 3

Click on the link and begin.

Step 4

Complete all of the activities before moving onto the assessment. You need to complete 8 lessons before the assessment will be unlocked.

Step 5

Complete assessment and wait for email confirmation of competency (pass) or not yet competent (not yet passed). This will take no longer than 48 hours.

If you are notified that you have not yet gained competency you are allowed to correct the highlighted questions. If you yet again get a not yet competent result you will be offered the option of paying $25.00 to resit the questions which were marked incorrect.

Step 6

We will hook your competent unit standards onto your record of learning with NZQA. This takes up to two days although it can be less. 

Step 7

Once your unit standards are on the record of learning we will apply for your Licence Controller Certificate with Service IQ. ServiceIQ will send your Licence Controller Qualification certificate to you within 10-15 working days from you receiving your email of congratulations from us. If you haven’t received your certificate in that time frame, please call ServiceIQ on 0800 863 693.

Step 8

Once you have received your LCQ Certificate you can now apply for your Manager's Certificate with your local District Licensing Committee. To find out who your local District Licensing Committee is try looking here

5. Can't anyone just fill it out?

Your course registration provides us with your personal details. To get someone else to do the LCQ for you is a fraudulent act.
The LCQ is compliance based training and if you don’t know what you are doing, or what you are talking about, you could potentially break the law and be facing fines.
Therefore, when you fill in the assessment you are not to discuss your answers with anyone else, this includes other candidates, workmates or friends. When you complete the enrolment process you are asked to confirm that you have read the Terms and Conditions (what you are reading right now) and that you understand these. If you are found to have copied someone else’s work or discussed your answers with someone you will be considered guilty of plagiarism and will be removed from the LCQ learning platform, pending official judgement from the GetLCQ Academic Manager.
Remember- when you apply for your Manager's Certificate you will have a meeting with a licensing inspector who will ask you relevant questions about the LCQ. It will become obvious pretty quickly that you do not know you stuff if you haven't done the course yourself.

6. Who do I contact if I get stuck or need to ask questions.

We have an 0800 800 415 (ext 2) number you can call if you get really stuck. It operates between 8.30am and 4pm Monday to Friday or you can email us on 



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Moray Place
Dunedin 9016
New Zealand

Provider Code: 7982
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