Role of the Duty Manager

The Duty Manager is an important role on licensed premises, responsible for ensuring that the premises are operating in compliance with the Sale and Supply of Alcohol Act 2012 and other relevant legislation. The following are some of the key responsibilities of a Duty Manager:

1.     Compliance with licensing conditions - The Duty Manager is responsible for ensuring that the licensed premises is complying with all of the conditions of its license, including restrictions on hours of operation, number of patrons, and other requirements.

2.     Responsible service of alcohol - The Duty Manager is responsible for ensuring that all staff are trained in the responsible service of alcohol and that they are monitoring patrons to ensure that they are not being served alcohol to the point of intoxication.

3.     Ensuring the safety of patrons and staff - The Duty Manager is responsible for ensuring that the premises are safe for patrons and staff, including maintaining fire safety standards, managing security risks, and responding to emergencies.

4.     Managing conflicts - The Duty Manager may need to manage conflicts between patrons or between patrons and staff to ensure that they are resolved in a peaceful and respectful manner.

5.     Record-keeping - The Duty Manager is responsible for maintaining accurate records of all incidents that occur on the premises, including incidents involving alcohol, violence, or other issues.

Overall, the Duty Manager plays a critical role in ensuring that the licensed premises is operating safely and responsibly, and that it is complying with all relevant legislation and licensing conditions.